Fast Withdrawals Get Your Winnings Quickly
Withdrawal times may vary depending on payment method.
Complete KYC verification for faster processing.
6-24
Hours
Withdrawal Time
⚡
Bonus Wagering Calculator
Calculate how much you need to wager to unlock your bonus
Total Wagering Required
€0
At €5 per spin
0 spins
At €1 per spin
0 spins
Troubleshooting Guide
💳
Deposit Issues
🔴 Payment Declined
- • Check if your card supports online gambling
- • Verify sufficient funds in account
- • Try a different payment method
- • Contact your bank to authorize the transaction
🔴 Deposit Not Showing
- • Wait 5-10 minutes for processing
- • Refresh your account balance
- • Check transaction history in your account
- • Contact support with transaction ID
🔴 Deposit Limit Reached
- • Check your responsible gaming limits
- • Wait until limit period resets
- • Adjust limits in account settings
- • Consider using a different payment method
🔴 Payment Method Not Available
- • Check if method is supported in your country
- • Try alternative payment options
- • Ensure your account is verified
- • Contact support for assistance
💰
Withdrawal Issues
🔴 Withdrawal Pending
- • Allow 6-24 hours for processing
- • Complete KYC verification if pending
- • Check for bonus wagering requirements
- • Ensure minimum withdrawal amount met
🔴 Withdrawal Cancelled
- • Verify account details are correct
- • Check if KYC documents approved
- • Ensure wagering requirements completed
- • Contact support for specific reason
🔴 Cannot Request Withdrawal
- • Complete active bonus wagering first
- • Meet minimum withdrawal threshold
- • Verify your account identity
- • Check for account restrictions
🔴 Funds Not Received
- • Check payment method processing time
- • Verify correct account details provided
- • Wait 1-3 business days for bank transfers
- • Contact support with withdrawal reference
KYC Verification Timeline
1
Create Account
⏱ 2 minutesSign up with your basic information. No email required for registration.
Required Information:
- ✓ Username and password
- ✓ Date of birth
- ✓ Country of residence
- ✓ Currency preference
2
Submit ID Document
⏱ 5 minutesUpload a clear photo of your government-issued ID document.
Accepted Documents:
- ✓ Passport (photo page)
- ✓ National ID card (both sides)
- ✓ Driver's license (both sides)
💡 Pro Tips:
- • Ensure all corners are visible
- • No glare or shadows on document
- • Text must be clearly readable
3
Proof of Address
⏱ 5 minutesProvide a recent document showing your residential address.
Accepted Documents (not older than 3 months):
- ✓ Utility bill (electricity, water, gas)
- ✓ Bank statement
- ✓ Tax assessment
- ✓ Government-issued letter
⚠️ Important:
- • Document must show your full name
- • Address must match account details
- • Issue date must be visible
4
Payment Method Verification
⏱ 3 minutesVerify ownership of your payment method(s).
For Credit/Debit Cards:
- ✓ Photo showing first 6 and last 4 digits
- ✓ Cardholder name visible
- ✓ Expiry date visible
- ✓ CVV must be covered/hidden
For E-wallets/Crypto:
- ✓ Screenshot showing account holder name
- ✓ Screenshot showing account/wallet address
5
Document Review
⏱ 6-24 hoursOur compliance team reviews your submitted documents.
What Happens Now:
- ✓ Automatic and manual verification checks
- ✓ Document authenticity verification
- ✓ Information cross-referencing
- ✓ Email notification upon completion
📧 You'll receive an email with the verification result
6
Account Verified ✅
⏱ InstantCongratulations! Your account is now fully verified.
✨ Verified Benefits:
- ⚡ Instant withdrawals
- 💰 Higher withdrawal limits
- 🎁 Access to exclusive bonuses
- 🏆 VIP program eligibility
- 🎯 Priority customer support
Total Verification Time
~7-25 Hours
From submission to full verification
Payment Methods Overview
| Method | Deposit Time | Withdrawal Time | Min/Max | Fees |
|---|---|---|---|---|
|
Credit/Debit Card
Visa, Mastercard
|
Instant | 6-24 hours | €10 / €5,000 | Free |
|
Bank Transfer
SEPA, Wire
|
1-3 days | 1-3 days | €20 / €10,000 | Free |
|
E-Wallets
Skrill, Neteller
|
Instant | 6-12 hours | €10 / €5,000 | Free |
|
Cryptocurrency
BTC, ETH, USDT
|
15-30 min | 1-6 hours | €20 / €50,000 | Network fees |
|
Paysafecard
Prepaid voucher
|
Instant | N/A | €10 / €1,000 | Free |
Quick Tips for Faster Withdrawals
📋
Verify Early
Complete KYC verification before making your first withdrawal to avoid delays.
✅
Clear Bonuses
Meet all wagering requirements before requesting a withdrawal to prevent cancellation.
💳
Use Same Method
Withdraw using the same payment method you deposited with for faster processing.
Ready to Start Playing?
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